How To Audit Whether AI Recommends Your Brand

Marketing teams are unusually bad at this, because years of positioning work trains people to describe the product the way the company wants it described. A prompt set written by the people who wrote the positioning tends to measure the positioning rather than the market.

Results Split by Intent, With Run Counts Not one number. Mention rate reported as a fraction with the run count visible, broken out by prompt tier, so buying intent is never blended with definitional questions.

Ask for one change and see what happens: request the raw answers and the run counts. An agency doing the work sends them the same day, since they already exist. One that does not will explain why the format makes that difficult. ai search optimization

Two asking who to hire or buy from for the thing you sell. Two describing the problem your product solves without naming the category. Two comparing named competitors. Two asking about a specific situation your best customers are in. One asking directly who your company is. One asking whether your company is any good.

Include Something Worth Attributing A citation needs something to point at. Passages that contain only sentiment give a model nothing, which is why brand pages full of adjectives are passed over in favour of a competitor's specification table.

What It Should Not Cost This is a defined piece of work with a defined output, and it should be priced that way. Be cautious about audits bundled inescapably into a twelve month retainer, since that structure gives the diagnosis a commercial interest in the treatment.

Writing Prompts That Sound Like Customers The foundational skill is deceptively mundane. Somebody has to write the questions your buyers actually ask, in their words, without the category vocabulary your team uses internally.

This is closer to public relations than to marketing operations, and it is the skill most teams are furthest from. It is also the one least suited to being learned quickly, which makes it the strongest argument for outside help.

There is a sequencing question worth settling early. Teams usually try to build all of these skills at once and end up with a shallow version of each. The order that works is measurement first, since it is cheap and it directs everything else, then writing, since every page published afterwards benefits, then the technical and outreach work which can be bought in the meantime.

Those recurring domains are the pages your category's answers are being built from. Visit each one, look for yourself, and note whether you are absent, listed with stale details, or filed under the wrong category. That list is your task list, and you did not have to guess at it.

Structure So the Boundaries Are Clear Headings that state what the section answers, short paragraphs, lists where the content is genuinely a list, and tables where the content is genuinely tabular. This is ordinary good structure, and it matters more than usual because it marks the edges of each self contained unit.

Then load your most important page with JavaScript disabled in your browser settings. If what remains is a navigation bar and no substance, that is roughly what a retrieval system reads, and it explains a great deal on its own.

This is the mechanism behind the most common complaint in the field, which is watching a competitor with an inferior website get recommended. They are usually not better optimised. They are better corroborated.

Move next to sources that accept corrections, which costs an email each and has a better acceptance rate than most people believe. Only then invest in earning genuinely new coverage, which is the expensive part and should be aimed at the specific publications your baseline showed are already being cited.

This is the whole argument in one sentence, and it is why the audit is worth running even if you intend to do nothing with the findings for six months. The measurement is cheap. Reconstructing a baseline you never took is impossible.

Present but described wrongly means a source problem, and the source list tells you which page to correct. Present and accurate on definitional prompts but absent on the who should I hire prompts means your category presence is fine and your commercial positioning is not corroborated anywhere independent.

How to Prioritise When Everything Is Slow This work is slower than anything else in the discipline, so sequencing matters. Start with sources you can edit directly, since claiming and correcting listings is nearly free and takes effect within weeks.

A capable in-house marketing team can usually absorb a new channel. Somebody learns the platform, reads the documentation, runs a test budget and reports back. This one resists that pattern, because several of the skills it needs were never part of the job.

One argument tends to close the internal debate faster than any of the above. The audit produces a prompt set, and the prompt set is reusable by anyone you hire afterwards. It converts a vague brief into a specific one, which improves every proposal you receive and lets you compare suppliers on the same evidence rather than on the confidence of their pitch.